Customer Care
Clear and transparent policies for every saree purchase.
Each saree undergoes thorough quality inspection prior to dispatch. As individual sarees are sourced upon confirmed booking, returns for change of mind are not accepted under standard store policy.
In the event that an item arrives damaged, defective, materially incorrect, or missing from your package, it is eligible for a same-item replacement. Customers should report the issue promptly—ideally within 24 hours of delivery—accompanied by clear photos or an unboxing video showing the packaging and defect.
Reporting promptly allows us to immediately coordinate with fulfillment and courier partners. Nothing in this guidance limits your applicable statutory rights under consumer protection laws for defective or misdescribed goods.
Orders may be cancelled prior to dispatch by contacting customer support. Once an order has been dispatched from the hub, cancellation is no longer feasible.
Refunds are processed within 5 to 7 working days to the original payment method for eligible cases, including:
To report an issue, request a cancellation, or follow up on a replacement, reach our concierge team via WhatsApp at +91 75698 03172 or email manastoresupport@gmail.com along with your Order ID and supporting photos or video.